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Frequently Asked Questions

Welcome to the Top Class Cleaning FAQ section! We’re thrilled that you’re considering us for your residential or commercial cleaning needs. Our team is dedicated to delivering exceptional cleaning services, whether you’re a homeowner looking for a pristine living space or a business aiming to maintain a clean, professional environment. We understand you may have some questions, and we’ve answered the most common ones here to help you make an informed decision. Don’t forget—if you’re ready to experience our service firsthand, we offer a free, no-obligation quote!

What services do you provide?

We offer a wide range of residential and commercial cleaning services, including:

Residential Cleaning: Regular cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and specialty cleaning (such as carpet or upholstery cleaning). Commercial Cleaning: Office cleaning, retail store cleaning, medical office cleaning, restaurant cleaning, event space cleaning, and other custom commercial cleaning services tailored to your needs. Specialized Services: Window cleaning, pressure washing, floor care (waxing, stripping, and polishing), and sanitization services (especially for high-touch areas). If you're unsure whether we can help with a specific task, don’t hesitate to reach out. We are flexible and happy to accommodate unique requests!

Are your cleaning services customizable?

Absolutely! Every client is different, so we tailor our cleaning services to meet your specific needs and preferences. Whether you require a one-time deep clean, recurring cleaning, or specialized services, we will create a customized plan based on your space and cleaning priorities. We also offer flexible scheduling to suit your timeline.

What makes you different from other cleaning companies?

We pride ourselves on providing a higher level of service, trust, and professionalism. Here’s how we stand out:

Trained and Trusted Staff: All of our cleaning staff are thoroughly vetted, trained, and insured, ensuring that you get the best quality service without any worries. Eco-Friendly Products: We use environmentally safe cleaning products that are both effective and gentle, promoting a healthier space for your family or employees. Customer Satisfaction Guarantee: Your satisfaction is our priority. If you're not completely happy with the cleaning, let us know within 24 hours, and we'll come back to make it right—at no extra cost. Transparent Pricing: We offer clear, upfront pricing with no hidden fees, so you know exactly what you're paying for.

Do you offer free quotes?

Yes! We offer free, no-obligation quotes. Whether you need residential or commercial cleaning, simply give us a call, and we’ll provide a personalized quote based on your needs. Our pricing is competitive and transparent, ensuring no surprises on your bill.

How do I know if I need a deep clean or just a regular cleaning?

A regular cleaning typically includes tasks like dusting, vacuuming, and sanitizing common surfaces. A deep clean goes beyond that, focusing on less frequent tasks such as baseboard cleaning, carpet shampooing, and the interior of appliances like ovens and refrigerators.

If you’ve recently moved into a new home, completed a renovation, or haven't had your home cleaned in a while, a deep clean would be beneficial. We can also offer advice on what would be best for your home during your free consultation.

Do you clean inside appliances and windows?

Yes! We offer comprehensive cleaning services, including interior cleaning of appliances (oven, fridge, microwave, etc.) and window cleaning. We can also clean mirrors, glass partitions, and other glass surfaces inside your home.

Can I schedule a recurring cleaning service?

Definitely! Many of our residential clients prefer regular cleaning services, whether it's weekly, bi-weekly, or monthly. You can choose the frequency that works best for your lifestyle and budget. We’ll help you set up a schedule that ensures your home remains clean and comfortable.

Do you clean all types of commercial properties?

Yes, we provide cleaning services for a wide variety of commercial spaces, including but no limited to:

Offices (corporate, home office, shared workspaces)
Retail Stores
Medical Facilities (clinics, dental offices)
Restaurants
Schools and Universities
Gyms and Fitness Centers
Event Spaces and more!

Each type of facility requires a different approach to cleaning, and our team is equipped to handle the unique needs of your business. We also understand the importance of maintaining a professional image, which is why we take extra care to ensure your space is always spotless.

How often should I have my office cleaned?

For most offices, we recommend weekly or bi-weekly cleaning, but we’ll work with you to establish a schedule that fits your needs. We also offer daily cleaning options if your business requires it. The goal is to create a clean, welcoming environment that boosts productivity and makes a positive impression on clients.

Will the same cleaning team come every time?

Yes! We believe in consistency, so we’ll ensure that the same trained cleaning team visits your property every time. You’ll develop a relationship with the same people, which builds trust and ensures your space is cleaned to your specific preferences each visit.

Are your cleaning professionals insured and background-checked?

Absolutely. All of our cleaning staff undergoes comprehensive background checks and are fully insured for your peace of mind. We only hire individuals who share our commitment to professionalism, reliability, and attention to detail.

Are your cleaning products safe for pets and children?

Yes! We use eco-friendly, non-toxic cleaning products that are safe for both children and pets. If you have specific preferences or concerns about allergies or sensitivities, we’re happy to accommodate your needs and make adjustments accordingly.

How do you ensure the security of my property?

Your security and peace of mind are a top priority for us. Our cleaning staff is fully trained and closely supervised. Additionally, all of our cleaners are bonded and insured, which ensures that your property is safe in their hands. If you ever have concerns, we’re always here to address them.

How much does cleaning cost?

The cost of cleaning services depends on the size of the area, the type of cleaning required, and the frequency of visits. We offer competitive pricing and can provide you with a customized quote after assessing your specific needs. Our quotes are clear, so there are no hidden fees.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, bank transfers, and cash. Payment is due upon completion of each cleaning service unless otherwise agreed upon.

Do you offer discounts for recurring services?

Yes! We offer discounts for regular cleaning services (weekly, bi-weekly, or monthly). The more frequent the service, the more cost-effective it becomes. Let us know if you're interested, and we’ll be happy to explain our pricing structure in detail.

How do I book a cleaning appointment?

Booking is simple! You can call us directly at [phone number] or fill out our online contact form to request a free quote. Our team will get back to you promptly to discuss your needs and schedule an appointment at a convenient time for you.

What if I need to cancel or reschedule?

We understand that plans change. If you need to cancel or reschedule your cleaning appointment, please give us at least 24 hours' notice, and we’ll be happy to accommodate you. We do our best to be flexible and ensure we can work around your schedule.

Have more questions? Talk to an executive.

We hope this FAQ section has helped answer your questions and provided you with a clearer picture of the exceptional cleaning services we offer. At Top Class Cleaning, we’re committed to providing the highest level of service to meet the unique needs of both residential and commercial customers. Whether you’re looking to keep your home spotless or maintain a pristine work environment, we’re here to help.

Ready to book a free, no-obligation quote? Contact us today, and let us show you the difference our professional cleaning can make!

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